Enquiry

Tell us what the door’s doing.

A few plain details is all it takes. If the door dropped with a bang or won’t open, say so and we’ll treat it with the urgency it deserves; if you’re weighing up a new door, say that instead. Either way, the next step is ours: we read, then we speak.

Name

Phone

We call this number back. Double-check it; it’s how we reach you.

Email (optional)

Suburb

What’s the job?

What’s it doing? (the more plainly, the better)

A photo of the door or the bottom rail (optional, up to 3)

A phone shot from a metre back is plenty. It helps us arrive with the right parts on the truck.

Meanwhile, if the door’s faulty: don’t lift a door that dropped with a bang, don’t keep running the opener at a door that’s jammed or crooked, and leave springs, cables and bottom brackets alone. They hold the door’s full weight under tension.

What happens next

1.We read it. Your words and photos first, then the door itself when we come out.
2.We come back to you by phone or email to sort a time that works.
3.The verdict and the quote arrive together, on site, before any work starts. Faults get a call-out then an on-site quote; new doors get a free measure and a fixed quote.

Why there’s no phone number here. We run this patch lean, and every job starts as a written enquiry so the details arrive straight and nothing gets lost in a voicemail. You’ll deal with a person from the first reply.